Terms of Use

Last updated: October 13, 2020

1. About the Website

Welcome to http(s)://getpylon.com (the 'Website'). Access to and use of the Website, or any of its associated Products or Services (the "Service"), is provided by Saru Technologies Pty. Ltd. (ACN 607 168 230) ("Pylon", us", "we", or "our"). Please read these terms and conditions (the "Terms", "Terms of Use") carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. Pylon reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Pylon updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Pylon in the user interface.

3. Subscription to use the Services

3.1 In order to access the Services, you must first purchase a subscription through the Website (the 'Subscription') and pay the applicable fee for the selected Subscription (the 'Subscription Fee').

3.2 In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.

3.3 Once you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (the 'Account').

3.4 As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

  1. an email address
  2. a telephone number
  3. a password

3.5. You warrant that any information you give to Pylon in the course of completing the registration process will always be accurate, correct and up to date.

3.6. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the 'Subscription Period').

3.7. You may not use the Services and may not accept the Terms if:

  1. you are not of legal age to form a binding contract with Pylon; or
  2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

4. Your obligations as a Member

4.1. As a Member, you agree to comply with the following:

  1. you will use the Services only for purposes that are permitted by:
    1. the Terms; and
    2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
    3. The conducting of business in relation to solar installation, quotations and sales (Approved Purpose).
  2. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
  3. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Pylon of any unauthorised use of your password or email address or any breach of security of which you have become aware;
  4. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Pylon providing the Services.
  5. you agree to only use the Services for your personal or business purposes and not sell, licence, hire, let, trade, expose for sale, or derive revenue from the Services or part thereof except as permitted by the Approved Purpose;
  6. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Pylon;
  7. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
  8. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Pylon for any illegal or unauthorised use of the Website; and
  9. you acknowledge and agree that any automated use of the Website or its Services is prohibited.
  10. not use the Product for the purposes of direct marketing, being any activity which makes it possible to offer goods or services or to transmit other messages to a third party aimed at informing or soliciting a response from the third party, as well as any service ancillary to the same except as permitted by the Approved Purpose;
  11. you acknowledge that the Services are derived from our supplier's software and that the Supplier owns part of the copyright of the Services, which is protected by the Copyright Act 1968. Apart from any use as permitted under the fair dealing provisions of the Copyright Act 1968, all other rights are reserved and no location information, or part thereof, may be reproduced, distributed, commercialised or re-used for any other purpose without our prior written permission;
  12. you acknowledge that the location information the Product is derived from is provided in good faith on an “as is” basis. While we and our supplier have made every effort to ensure the accuracy, reliability, completeness and suitability of the location information, we and our suppliers do not give any guarantee or take any responsibility or accept any liability (including without limitation, liability in negligence) arising from or connected to any errors or omissions in the location information. We and our supplier accept no responsibility and disclaim all liability for any losses, damages or costs as a result of the use or reliance on the location information.
  13. you acknowledge that the location information that the Services is derived from may be subject to privacy legislation and contractual restriction on its publication. We and our Supplier take no responsibility for any breach of privacy legislation by any person in relation to the location information.
  14. you agree to assist us with any investigation into any suspected breach of this entire Agreement.
    1. you acknowledge that any refusal to cooperate in any such investigation may result in your access to the Services being suspended or terminated.

5. Payment

5.1. Where the option is given to you, you may make paymentof the Subscription Fee by way of:

  1. Credit Card Payment ('Credit Card')

5.2. All payments made in the course of your use of the Services are made using Stripe ('Stripe'). In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

5.3. You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.

5.4. You agree and acknowledge that Pylon can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription Period.

5.5. Pylon as facilitator agent via stripe platform for customer payments.

If your customers use the online payment service available on Pylon's Website:

  • these terms operate in conjunction with the terms and conditions of the Stripe Connected Account Agreement, which includes the Stripe terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or allowing your customers to use the Pylon Payment Platform, you are also agreeing to be bound by the Stripe Services Agreement; and
  • the amount of the payment your customer needs to make will include a fee, being: Domestic Credit/Debit Cards - 2.5% of each transacted amount; and Cards issued outside Australia - 3.9% of each transacted amount, this fee is payable to Pylon.
  1. No clearance agent role

    Pylon at no time acts as agent for your customer in any respect in relation to the Online Payment.

  2. No liability

    You acknowledge and agree:

    • Pylon is not liable for loss of funds by you through a breach of obligations by your customers, yourself or Stripe.
    • Pylon has no obligations to you with respect to payments collected using the payment platform system and Pylon is under no obligation to account to you for payments collected.
    • As between you, Stripe and Pylon, Pylon is not responsible for maintaining the confidentiality of your customers credit card, account or other financial details. You agree that you will not hold Pylon or any of its officers, employees, servants, agents or contractors liable, and you hereby release each of them, in respect of any misuse by any party of any such details (other than in respect of intentional misuse of those details by any of the parties released, in which case the party misusing those details is not released).
  3. Warranty to comply with Australian consumer law and installation contract

    As a condition to permitting your customers use the online payment service on the website, you hereby warrant to Pylon that you will comply in every respect with the Australian Consumer Law and the relevant installation contract.

  4. Indemnity for consumer claims & disputes

    You indemnify Pylon for any loss or damage arising out of or in connection with your breach of 5.5(C).

  5. Repeated each payment collection portal usage event

    The acknowledgments, warranties, and indemnities under this clause 5.5 are repeated by you on each instance you direct your customers to use the online payment service available on Pylon's website.

6. Refund Policy

Pylon will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Pylon makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund').

7. Copyright and Intellectual Property

7.1. The Website, the Services and all of the related products of Pylon are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Pylon or its suppliers.

7.2. All trademarks, service marks and trade names that are owned, registered and/or licensed by Pylon, are granted to you in a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

  1. use the Website pursuant to the Terms;
  2. copy and store the Website and the material contained in the Website in your device's cache memory; and
  3. print pages from the Website for your own personal and non-commercial use.
Pylon does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Pylon.

7.3. Pylon retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

  1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
  2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
  3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),
to you.

7.4. You may not, without the prior written permission of Pylon and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

8. Privacy

8.1. Pylon takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Pylon's Privacy Policy, which is available on the Website.

9. General Disclaimer

9.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

9.2. Subject to this clause, and to the extent permitted by law:

  1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
  2. Pylon will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

9.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Pylon make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Pylon) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

  1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
  2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
  3. costs incurred as a result of you using the Website, the Services or any of the products of Pylon; and
  4. the Services or operation in respect to links which are provided for your convenience.

10. Limitation of liability

10.1. Pylon's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

10.2. You expressly understand and agree that Pylon, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

11. Termination of Contract

11.1. The Terms will continue to apply until terminated by either you or by Pylon as set out below.

11.2. If you want to terminate the Terms, you may do so by:

  1. providing Pylon with 14 days notice of your intention to terminate; and
  2. closing your accounts for all of the services which you use, where Pylon has made this option available to you.
Your notice should be sent, in writing, to Pylon via the 'Contact Us' link on our homepage.

11.3. Pylon may at any time, terminate the Terms with you if:

  1. you have breached any provision of the Terms or intend to breach any provision;
  2. Pylon is required to do so by law;
  3. the provision of the Services to you by Pylon is, in the opinion of Pylon, no longer commercially viable.

11.4. Subject to local applicable laws, Pylon reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Pylon's name or reputation or violates the rights of those of another party.

12. Indemnity

12.1. You agree to indemnify Pylon, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
  2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
  3. any breach of the Terms.

13. Dispute Resolution

13.1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sort).

13.2. Notice:

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

13.3. Resolution:

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

  1. Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
  2. If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
  3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
  4. The mediation will be held in New South Wales, Australia.

13.4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

13.5. Termination of Mediation:

If 2 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

14. Venue and Jurisdiction

The Services offered by Pylon is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

15. Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

16. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

17. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

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